Sunday, July 12, 2015
10:30 am - 12:00 pm
From Twitter to Facebook to Instagram, customers of all ages and backgrounds use social media to keep informed. With the best intentions, messaging through these tools can quickly spiral out of control if used incorrectly. What social media practices for utility companies and public service commissions work best, considering their different goals for customer engagement?
National Association of Regulatory Utility Commissioners
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